Support

Compatibility depends on the device; when defined, it is listed in the Compatibility section of each product page.

This depends on the device and is stated in the product's specifications. If it is not stated, ask us before buying.

The device is linked to your family by entering its device ID in the VADES app. Device-specific steps are in the Setup section of the product page.

No. Your email and delivery address are enough. The order confirmation is sent to your email; if you choose bank transfer, the bank details and short payment code are shown.

Credit / debit card and bank transfer. Card payments are processed through licensed payment provider iyzico; card details are neither processed nor stored on the SELLER's servers. Only single payments are offered for now (no installments). For bank transfer, bank details and a short payment code (e.g. VDS-XXXX) are shown after the order.

Once your payment is checked, your order is prepared and its status is updated in order tracking. Enter the short payment code in the transfer description; if the payment does not arrive within 48 hours, the order is cancelled automatically. We send a reminder before the deadline.

Shipping is free; no shipping fee is added in the cart or at checkout.

You can order to all 81 provinces of Türkiye. Delivery time and carrier are published on the Delivery, returns and exchanges page.

Enter your order number and the phone number you gave when ordering on the order tracking page. You are also notified by email when shipping details are added.

For distance sales you have a 14-day right of withdrawal from the date you receive the product. The return address and process are on the Delivery, returns and exchanges page.

The warranty period is 2 years from the invoice / delivery date. Manufacturing and material defects arising during normal use are covered; details are on the Warranty and service page.